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What’s my password?

‘I don’t remember my password’ is the most common IT help desk request, cited by 31% of 300 IT professionals surveyed by Ivanti, followed by ‘I can’t login’ (27%) and ‘Why is the internet/ my computer slow?’ (22%).

Not surprisingly, password resets are also considered the most annoying request, ahead of questions about slow running computers and malfunctioning printers.

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2018