Since lockdown, the transition to remote working has been both popular and successful. That doesn’t mean it hasn’t also had its fair share of problems, as a Nexthink survey into the impact of remote working on IT makes clear. According to its findings:
*43% of IT teams saw an increase in the number of support tickets from employees
*38% of workers have had issues with VPN access
*37% of workers have had issues with Wi-Fi connectivity
*35% of workers have had issues with video conferencing apps
*37% of workers felt they didn’t have the right tools to get their work done when the transition was first made
*35% of IT leaders felt restricted in the support they could offer remote employees due to a reliance on on-premises software
Smarter collaboration: the Lenovo ThinkSmart View personal productivity assistant powered by Microsoft Teams can be used for voice and video calls, content viewing and administrative tasks, leaving the user’s PC free for other work.