Zurich International Life cuts process times by 80% with Kodak Alaris high performance scanners backed by local service and support
Part of the Zurich Insurance Group, Zurich International Life provides individual savings, investment and protection products throughout the Middle East, with branches in Bahrain, Hong Kong, Qatar and the United Arab Emirates.
Two years ago it upgraded its document capture capabilities with 10 Kodak i3400 Scanners backed by a two-year service and support package offering on-site service, Advanced Unit Replacement, 24×7 8-hour response times and preventative maintenance.
Two years on, Mr Ramesh Ramakrishnan, Zurich International Life’s Head of IT for the Middle East, has signed a one-year extension to the service contract and remains delighted with the productivity benefits and enhanced customer service that the Kodak Alaris scanners make possible.
In particular, he estimates that using scanners to automate processes can cut workloads by as much as 80%, especially in the case of life insurance policy applications that involve a large number of supporting documents.
“The moment you receive an application form it should get scanned automatically and then be fed into the imaging and work?ow system. It then gets assessed and once accepted, a policy document will be generated. Providing high-end service means reducing that end-to end process journey,” Ramakrishnan explained.
Zurich International Life chose Kodak Alaris as its scanner supplier based on prior experience with the company and the recommendations of systems integrators and IT vendor partners.
Another key factor was the support provided by Kodak Alaris engineers, which ensures that Zurich International Life’s document processes always operate at peak efficiency.
“The service standards at Kodak Alaris are very high,” said Ramakrishnan. “Our experience using Kodak Alaris scanners has been great! The scanners do everything that is expected. They are very durable and have great brand value. We’ve never had any issues and hardly spend any time on it. Once you install the system and implement the solution, its ‘on’ and that’s it.”