In the next two years, organisations in North America and Western Europe plan to remove paper from all but 9% of key business processes, even though more than half of them (55%) say their workflws are still largely or
A survey of 600 IT decisionmakers by Xerox highlights deep concern over paperbased processes, including cost (42%) and security (42%), and an appetite for greater automation, with three quarters of respondents having already identifid certain functions as candidates for full robotic automation.
The most popular are accounting (38%), expenses reporting (37%), accounts payable (36%) and customer care (35%).
The Digitisation at Work report questions the ability of organisations to achieve these aims, pointing out that 29% still communicate with customers via paper, rather than email or social channels, and that many have yet to implement fairly basic changes to processes.
Almost half (47%) of those questioned have still not introduced or improved cloud services; 45% have not yet incorporated predictive analysis as part of a big data strategy; and 40% have not introduced solutions for the mobile workforce.
Andy Jones, vice president or Workflow Automation, Large Enterprise Operations at Xerox, said: “Organisations foresee a lean and agile digital future but current business processes are still weighed down by paper. The disconnect between an organisation’s vision and the steps required to achieve successful digital transformation has stalled the promise of digitisation.”