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Managed.IT Magazine Issue 55 Read online now, or download

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In this months issue:

What’s New: The month’s best new products and services

Bulletin: Why email bans might be counter-productive

Tech trends: ICT in the UK today

Computers: Microsoft adds to Surface family

Cover Story: Take the Frama survey for your chance to win a prize

Managed Services: How managed service providers are using AI to improve service levels

Management: What it takes to become a unicorn

Workflow: Why the future of work is the Inbox

Cyber Security: The case for enlisting an MSP to help with email security

On Test: 3M privacy filters get a flexible new attachment option

IT monitoring: Mark Banfield explains why more businesses are standardising on LogicMonitor

Printer Review: We put Lexmark’s new A4 colour devices through their paces

Scanners: Alaris launches new category of scanner

Edge Computing: The growing role of data centres at the edge

Data Centres: The attractions of a career in the data centre industry

I couldn’t do my job without…:Brittain Brown lists the six things he couldn’t do his job without

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Our Editors Comment

Email’s an obsession of mine. Actually, that’s not true; my relationship with email is more mature than that. After 30 years together I accept its failings and know instinctively when our relationship is in trouble (usually due to neglect), at which point I focus all my efforts on restoring harmony – opening unread emails, filing important ones, deleting old messages, emptying my junk folder. This is a time-consuming process; it can take days – and nights. Which is why I am sympathetic to the conclusions of a new report by the University of Sussex suggesting that introducing email bans outside working hours to improve employee well-being could be counter-productive (see page 6). My email coping strategy may or may not be indicative of someone with ‘high levels of anxiety and neuroticism’, as the report suggests, but it works for me and I’m sticking with it.

There’s a lot about email in this issue, which might surprise anyone who considers it to be a relic from the last century unsuitable for today’s agile working methods or
a distraction that stops people from getting on with what they are paid to do. The latter seems to be the default position of survey compilers who tend to bracket email with unproductive meetings, office gossip and unspecified ‘meaningless’ tasks. Yes, email is time-consuming; yes, most of us could be more efficient in how we manage it; yes, it is a security risk (turn to page 22 for advice on how to protect oneself). But when did email stop being work? When did it stop being a valuable, arguably irreplaceable, business tool? Perhaps it is time to stop blaming email for low productivity, to recognise that, at worst, it is a victim of its own success and to consider how it can be enhanced and its shortcoming resolved through the application
of new technologies like AI and machine learning. As Dennis Fois, CEO of Copper, writes on page 21: ‘The most successful innovations are those that really do make life easier – smartphones, contactless payments and email’.

James Goulding,

Editor

jamesg@binfo.co.uk

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2018