Lexmark has won an SSON Shared Services & Outsourcing Excellence Award for streamlining processes at its Budapest Shared
The Shared Services & Outsourcing Network (SSON) is the largest community of shared services and outsourcing professionals in the world, with over 100,000 members.
Lexmark won the award for Best Process Improvement and Innovation after automating the set-up process for customers in 166 countries. This has led to a reduction in customer set-up lead times from 68 days to just two, a 40-day cashflow improvement and an 87% reduction in time spent on reporting.
Lexmark made the changes using its own capture, workflow and content management tools alongside an integrated SAP solution for automated sales order processing.