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KYOCERA optimises service management processes with IFS

KYOCERA Document Solutions Europe (KDE) is implementing a new Service Management Solution from IFS to optimise the customer experience across its EMEA network.

New service management solution
New service management solution

KDE plans to use IFS Service Management software to support the design and provision of present and future services, thereby enabling efficient partner collaboration and enhancing its customers’ experience throughout EMEA.

The solution will be hosted in the IFS Managed Cloud on Microsoft Azure, a full-service, managed single-tenant cloud offering.

Takahiro Sato, President of KYOCERA Document Solutions Europe B.V, said: “IFS offered us a complete, connected and internationally scalable solution for all of our relevant service areas. We look forward to using these capabilities to build on our reputation as an agile, future-ready business.”

A European standard will be developed at the KDE headquarters and go live as a pilot at KYOCERA Document Solutions France, before being rolled out to other KYOCERA subsidiaries across Europe, the Middle East and Africa.

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