Greater investment in robust, enterprise-class mobile technologies is expected to boost the productivity of field workers in fleet management, field services, proof of delivery and direct store delivery workflows, as businesses seek to improve customer satisfaction at a time of fast changing and growing demand.
According to The Future of Field Operations, a worldwide study from Zebra Technologies, mobile technology investment is a top priority for 36% of organisations and a growing priority for an additional 58%.
It forecasts that from 2018 to 2023, the use of handheld mobile computers with built-in barcode scanners will grow by 45%, mobile printers by 53% and rugged tablets by 54%.
Over the same period, the proportion of organisations in which a majority of field-based operations use enterprise mobile devices is expected to increase from one in five to 50%.
Zebra Technologies’ new flagship mobile computer for warehouses, manufacturing, logistics and back-of-store retail environments features advanced scanning technology that can read direct part marks (DPM), dot pen and laser-etched barcodes and capture 1D or 2D barcodes in virtually any condition within a range of 3 inches to as much as 70 feet. Zebra claims that, with improved accuracy, reduced training time and the longest battery life in its class, the ultra-rugged, Android-based MC9300 is up to 10% more productive than competing devices. It is promoting it as the ideal device for businesses that want to make the transition from Windows OS to Android before Microsoft ends support for Windows Embedded Handheld and CE 7 devices in 2020 and 2021 respectively.