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How Can Customer Service Advisors Keep Their Customer Data Safe?

Adjust Privacy Settings                                                                                     One of the most simple actions for anyone working online is to regularly update your privacy settings. Keep track of which online providers have access to both yours and your customers’ data.

You should also check which apps and websites are collecting and using this data. This mentality should be applied company-wide with employees being taught and encouraged to take data privacy measures seriously. Anyone employee who has access to customer information can be a risk, especially if they are remote working. Employees must be incorporated into any company privacy plans in order to protect customer data.

Regularly Update Your Security Software                                                    There are many areas in a company where you can afford to scrimp and save: cybersecurity is not one of them. When it comes to protecting sensitive client data, investing in antivirus and cybersecurity software is absolutely crucial.

This protects your devices at a professional level. It is not enough, however, to invest in the software. You must also ensure that you adhere to any software updates to make sure your devices are getting comprehensive protection. Between updates, your device is exposed to any cybersecurity risks including hackers which can heavily compromise client information. Within this, you should also make sure your web browser and operating system are regularly updated to defend against malware and viruses.

More and more firms are using cloud IT to improve their online security, meaning that less is available on site and can be stolen or copied in offices.

Be Careful How You Share Information                                                    Sharing information between employees is unavoidable and a necessary part of day-to-day work. However, you can ensure security in the ways you share this information. Always rely on encrypted storage when guarding customer data. If sharing information between the workforce, use platforms and messaging services which offer end-to-end encryption. This secures the transaction of information from start to finish.

Test for Weaknesses                                                                                              It may sound bleak but it is worth remembering that you are always a target. As long as work is digitalised, your data is vulnerable to cyberattacks and hacking. With that in mind, you need to go one step further and test if there are any cracks in your comprehensive security cover. The best way to do this is to set up your system in the most secure way possible: cybersecurity software installation and updates, private network, strong passwords.

When these measures are set up, you need to actually test them before assuming that they are fully functional. Penetration testing, ethical hackers or cybersecurity experts can test how secure your company’s data really is and put it to the test. Penetration testing can be used to identify risks, since they are able to detect any bugs or vulnerabilities across your system. With your cybersecurity software, you should also run daily virus and malware scans to test your work devices.

 

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2020