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End-to-end efficiency

Greater productivity and faster invoicing are just two of the benefits of a paperless mobile working solution implemented by CleanSafe

Emergency clean-up company CleanSafe has transformed its business with an end-to-end cloud-based management system that combines back office management, customer service and accounting functions with live fleet monitoring and mobile working apps.

Headquartered in Surrey and with regional offices in Cannock, Manchester and Livingston, CleanSafe provides a 24/7, two-hour response emergency cleaning and restoration service delivered using a paperless mobile workforce and job management solution from BigChange.

This streamlines the entire business process, from the initial customer call and job allocation to the digital capture of customer signatures and invoicing.

Calls are handled within a CRM application, which links to a job scheduler and route planner. This sends details about allocated jobs to 70 field technicians equipped with Samsung tablets running End-to-end efficiency JobWatch mobile working apps covering safety, job management and reporting.

In addition, all CleanSafe vans are fitted with BigChange satellite tracking, providing real-time location monitoring to keep customer services updated on the progress of each job and driver monitoring to encourage safer driving.

Caroline Bigg, Finance Director at CleanSafe, said: “With BigChange we are completely paperless. It is a true end-to-end solution with everything completely integrated and that is tremendously beneficial as it means we can work fast and efficiently. No more paper, no more data entry, fewer customer queries and quicker invoicing. We reckon BigChange saves up to two hours a day that we previously spent trying to sort out the day’s work and administration. That probably equates to an extra job a day for a number of our operatives.”

Bigg estimates the financial benefit of this greater productivity to be worth as much as £1 million annually.

CleanSafe Managing Director Steve Broughton added: “The combination of tracking data, customer signature capture and before and after photographs means we have irrefutable evidence of every job completed. With the paperless, real time reporting, we can invoice immediately and customers know what they will be invoiced. From my perspective, the biggest benefit of BigChange is simply that it allows us to invoice correctly and quickly and that means we get paid on time. It’s good for business.”

Previously, with their paperbased system it used to take CleanSafe up to a week to raise invoices. Now with real-time, accurate reporting from technicians at the end of a job, invoices can be raised within 24 hours.

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