Covid-19 has accelerated companies’ digital communications strategies by an average of 5.3 years in the UK, according to a new study by cloud communications platform provider Twilio.
In its survey of enterprise decision-makers, 96% of UK respondents said that the pandemic had sped up their company’s digital transformation, with 66% claiming it had done so ‘a great deal’.
The COVID-19 Digital Engagement Report highlights the extent to which Covid-19 has broken down traditional barriers to adoption, with 77% saying it has led to increases in their digital transformation budget – ‘dramatically’ so for 36% of respondents.
UK respondents also report an easing of barriers, such as lack of a clear strategy (37%), getting executive approval (35%), reluctance to replace legacy software (35%) and lack of time (33%).
Glenn Weinstein, Chief Customer Officer at Twilio, said: “Over the last few months, we’ve seen years-long digital transformation roadmaps compressed into days and weeks in order to adapt to the new normal as a result of COVID-19. Our customers in nearly every industry have had to identify new ways to communicate with their customers and stakeholders essentially overnight. We believe the solutions being built today will be the standard for digital engagement in the future.”
Twilio surveyed 2,500 enterprise decision-makers, of which 300 were in the UK.