The key to business success in the twenty-fist century is digital dexterity, Capgemini Consulting claims in a new report produced in collaboration with MIT Center for Digital Business.
Organising for Digital: Why Digital Dexterity Matters reveals that organisations with the greatest digital dexterity are twice as likely as competitors to experience industry-leading levels of growth, profitability and customer satisfaction.
Based on analysis of the digital transformation efforts of 274 industry executives in 150 enterprises, CapGemini Consulting identifies the five key attributes of digital dexterity as:
- A digital-first mindset that prioritises digital solutions;
- Systematic experimentation to drive innovation across the organisation;
- The ability to self-organise quickly around new digital opportunities;
- Empowering employees, including frontline staff, to make decisions by giving them access to data; and
- Engaging employees by encouraging collaborative problem-solving.
- CapGemini Consulting estimates that so far only 7% of organisations have fully digitised operations, hold significant skills in digital technologies and are able to quickly self-organise and detect emerging trends.
Just over one in five (21%) are well underway with digitisation and already have digital capabilities in personalising the customer experience, simplifying routine tasks and enabling collaboration within and beyond the organisation’s boundaries.
The majority (56%) are just starting to make this shift and are slowly building their digital competencies. Sixteen per cent are ‘stalling’, have yet to develop any significant digital capability and are unable to respond to emerging trends and customer needs.
Didier Bonnet, Senior Vice President for Digital Transformation at Capgemini Consulting, said: “During electrification, productivity surged only after firms had radically redesigned how they organised – from the physical factory layout to the introduction of the assembly line and greater job specialisation. This was a radical shift that took some 20 to 30 years to evolve. Our conviction is that something very similar will happen with digital transformation.”
Advanced levels of digital dexterity allows organisations to seize opportunities and respond to disruptions more quickly.