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Cybersecurity top reason to switch MSP

Nine out of 10 SMBs (91%) would consider moving to a new IT service provider if it offered the ‘right’ cybersecurity solution. For the 700 decision-makers surveyed for the second annual ConnectWise SMB State of Cybersecurity report ‘right’ includes having confidence in an MSP’s ability to respond to security incidents (68%) and having confidence in an MSP’s ability to minimise damage or loss (58%).

Just over half (52%) of respondents say they lack the in-house skills needed to deal with security issues, with 49% regarding cybersecurity expertise as an added benefit of working with an MSP. Yet, only 13% of SMBs say they regularly have cybersecurity-related conversations with their MSP.

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2020