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Capgemini: Automation places premium on emotional intelligence

The emergence of new technologies like AI and machine learning is placing a premium on employees with emotional intelligence (EI), reveals a new study by the Capgemini Research Institute.

More than four out of five executives surveyed by the research company (83%) believe that EI skills, such as self-awareness, self-management, social awareness and relationship management, will become a must-have in the years to come.

At the same time, the proportion of employees who believe automation and AI will make their skills redundant in the next one to three years has increased from 30% to 39%.

Faced with greater automation of white-collar jobs, 76% of executives said employees will need to develop EI skills so that they can adapt to more client/person-facing roles and take on tasks involving empathy, influence and teamwork that can’t be automated.

Even so, less than 40% currently test for EI skills when hiring and only 17% provide EI training to non-supervisory employees in junior roles, who are most likely to be impacted by automation. In contrast, 42% of organisations provide EI training for senior management.

www.capgemini.com/researchinstitute/

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2018