AI is coming to a workplace near you – if it hasn’t already – and few seem concerned about it.
In an international survey of more than 1,000 employers and 4,000 employees by Genesys, 64% of employers said they plan to use AI by 2022, with 25% already using it.
While 17% of employees are concerned that their company could use AI in an unethical manner, 80% have no worries in this regard. Employers seem to be more aware of the risks, with only half confident that AI won’t be used unethically by their companies (54%) or by individual employees (52%).
While 59% of UK employees don’t expect AI or bots to take their jobs within the next 10 years, 64% of employees and 61% of employers believe companies should be required to maintain a minimum percentage of human workers versus AI-powered robots and machinery.